Feefo Reviews - Average 96% (4230 reviews)

Date Score Customer Comment Our Response
18-Aug-2017 Service:

Product:

Cheaper but still the same good quality taps and excellent delivery time.
17-Aug-2017 Service:

Product:

Excellent support could not have been more helpful.
17-Aug-2017 Service:

Product:

Information was clear on the site. Transaction to pay was quick and simple. Goods arrived as advised. Will use again. Thank you for your kind review 
17-Aug-2017 Service:

Product:

The goods were sent quickly well boxed and as adverised
17-Aug-2017 Service:

Product:

The service was excellent
17-Aug-2017 Service:

Product:

Very quick delivery, and great products!
17-Aug-2017 Service:

Product:

They provided a quick and efficient service. The only comment would make is that the tap inserts came in a huge box at a cost of about 3 time the cost of the parts. They could have put the tap inserts into a jiffy bag and put them in the normal post at a considerable saving in delivery cost. Thank you for the feedback. To be able to offer the next day service Bristan items are shipped direct from their warehouse and we have no control over their packaging we do however pass on comments about the packaging size.
17-Aug-2017 Service:

Product:

Excellent range of products. Good website. Best available price. Tap arrived less than 24 hours from when it was ordered. Installed and looks fabulous - no leaks, drips or problems. Top marks deserved.
17-Aug-2017 Service:

Product:

Fast delivery
Great product
Thank you for your kind feedback.
17-Aug-2017 Service:

Product:

Easily identified the item and a next day delivery meant my shower pump arrived quickly. An excellent service
17-Aug-2017 Service:

Product:

Very efficient service with competitive pricing.
16-Aug-2017 Service:

Product:

Delivered next day, as expected.
16-Aug-2017 Service:

Product:

Good service and lovely taps! They looked great in keeping with my period style toilet.
15-Aug-2017 Service:

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Had what I wanted and delivered exactly as promised so can only give 10 out of 10
15-Aug-2017 Service:

Product:

Fabulous service. Super fast and product exactly as described.
13-Aug-2017 Service:

Product:

I received what I ordered but would have appreciated to receive a receipted invoice to comply with the manufacturer's 5yr guarantee. Also an email giving 1day's notice of delivery would have been useful. Apart from that no problem We am sorry to hear that you did not receive the invoice and dispatch note. This would have been emailed on dispatch. I will resend the invoice this morning for your records.
13-Aug-2017 Service:

Product:

Good website easy to navigate goods came next day as promised with the postage not being any dearer than normal postage. The only thing wrong was with the taps themselves but it was something our plumber was able to put right.
It would be helpful if they were inspected for faults before being...
Read More.
We are sorry to hear there was an issue with the tap. I can confirm that they are quality tested by Bristan and random spot checked before leaving the warehouse. 
13-Aug-2017 Service:

Product:

On time once we had ascertained that orders after 3.30pm could not be delivered the next working day.
Would recommend. Well packed.
11-Aug-2017 Service:

Product:

Excellent communication and very quick delivery
11-Aug-2017 Service:

Product:

Very helpful with advice on fitting shower pump and returns
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